Fast help
from NHS doctors on your mobile.

Get on-demand health advice from specialist NHS doctors via text or video consultation – no appointment required.

Ask A Doctor offers 24/7 virtual care and mental health support, giving patients peace of mind and helping reduce unnecessary visits to a doctor’s office, urgent care center, or emergency department.

Text Consultation

Chat with a licensed NHS healthcare provider for accurate diagnosis, treatment guidance, and health advice via our secure online portal.

£9

Video Consultation

Connect with a board-certified doctor through a live visit for more complex symptoms such as chest pain, abdominal pain, skin issues, anxiety, or high blood pressure.

£25

Health Navigator

Use our free virtual care tool to understand your symptoms, determine next steps, and access trusted healthcare resources.

FREE

How it works

Instant support,
whenever you need healthcare advice.

Never let a medical question go unanswered again. Get anonymous help whenever you need it from trusted doctors working in hospitals and GP practices across the UK.

You remain anonymous to our doctors, so you can ask your question in total confidence.
Our expansive network of doctors means that most questions are answered in 30 seconds, by the perfect doctor for your needs.
Ask A Doctor doctors are available 24/7 to answer your questions, staying awake so you don’t have to.

It couldn't be simpler...

Ask A Doctor is on hand when you need help, with no commitment

1.
Select your service.

Access our portal and choose from a text consultation or video consultation online.

2.
Connect to a professional.

In less than 30 seconds we will connect you to a specialist doctor who is registered and practising in the UK.

3.
Get help.

Receive medical advice, diagnosis, and treatment plans, including guidance on medications, antibiotics, or preferred pharmacy options, where appropriate from one of our specialist doctors.

Testimonials

What our users say

I love using Ask A Doctor for the anonymity, I can use it to ask all the questions that I'm not comfortable talking about in real life. It's fast and easy, and most importantly, information I can trust.

I'm very, very satisfied with Ask A Doctor. The doctors are discrete, thoughtful about your concerns and explain everything in professional but understandable language. Highly recommended.

It took less than 5 minutes to get a detailed response from an expert doctor, couldn't be happier.

24/7

Real Doctors

Confidential

Easy

Fast

Frequently asked questions

Who are the Ask A Doctor doctors?

The doctors available through Ask A Doctor are practicing physicians, licensed and registered in their country of residence. Via Abi, Ask A Doctor connects you with doctors in your home country, or a country of your choice, and we always tell you the name and the specialty of the doctors who answer your questions, so that you can feel confident in the information they provide.

Who is behind Ask A Doctor?

Ask A Doctor uses Abi, a service created and managed by Abi Global Health Limited which is headquartered in Dublin, Ireland.

Abi Global Health is privately owned by an international group of doctors, technologists and tech investors who are on a mission to transform the way people access professional medical help.

If you’d like to learn more, you can get in touch here.

How can Ask A Doctor help me?

Via Abi, Ask A Doctor can help with any health-related questions which do not require a physical examination.

For many people, their first question is “do I need to see a doctor?” We believe the best person to answer that question is a doctor. By making it quick and easy to get professional medical information, we save you time and help give you the confidence to decide the best way forward.

PLEASE NOTE: All information provided by doctors via Abi is intended for general information purposes and is not a substitute for professional medical diagnosis or treatment. Abi should not be used in cases of medical emergency.

Can Ask A Doctor help with mental health?

Yes. We provide mental health support, including help with anxiety, stress, depression, and emotional wellbeing, through confidential consultations.

Ask A Doctor offers 24/7 virtual healthcare and confidential mental health support, helping patients get fast medical guidance from the comfort of their home or on the go.

What symptoms can I talk to an online doctor about?

You can ask about anything like ear pain, sinus infections, flu, asthma, acne, skin rashes, hair loss, pink eye, yeast infections, anxiety, depression, chest pain, abdominal pain, and blood pressure concerns etc.

Are consultations medically secure?

Yes. Our platform is medically compliant, encrypted, and designed to protect patient privacy.

Can I use Ask A Doctor on my phone?

Yes. Our service works seamlessly on mobile, tablet, or desktop—no app download required.

How do I cancel my Ask A Doctor subscription or plan?

You can cancel your Ask A Doctor subscription at any time by accessing your account dashboard or contacting our customer support team. There are no long-term contracts or cancellation fees.

When should I choose an online doctor instead of urgent care?

Choose an online doctor for:

Medical advice
Prescription refills
Minor infections
Mental health support
Skin or hair concerns

Visit urgent care or the emergency department for severe or worsening symptoms.

Do I need to download a new app to use Ask A Doctor?

No, there’s nothing to download.

Ask A Doctor is available via our online portal.

How quickly will I get an answer?

Most questions are answered in 5 minutes or less.

More complex questions may take 10 to 15 minutes for our nurses to answer. Every question you ask is carefully reviewed and thoughtfully answered by our doctors.

Are my questions answered by a computer, or by a real doctor?

Every question you ask is carefully reviewed and answered by a real doctor.

We use artificial intelligence to route your question to the right doctor and to make the process more efficient, but we are committed to giving you direct, fast and easy access to real doctors, so you can trust the information they share with you.

How do you protect my privacy?

All the information you share with us is encrypted, stored securely, according to the strict standards of the European General Data Protection Regulation (GDPR).

We never share your name or contact details – not even with the doctors. You can confidently ask even the most sensitive questions, knowing that you will remain anonymous.

PLEASE NOTE: We ask that you help us to protect your privacy by not including any personally identifiable information in your questions to the doctors. Read our privacy policy for more information.

What if I’m not satisfied?

We offer a money-back guarantee, ensuring confidence in the service you receive.

How much does Ask A Doctor cost?

Our pricing is transparent and affordable. Text consultations start from £9, and video consultations cost £25, often less than an urgent care clinic or private doctor’s office visit.

How are online doctor services different from GP surgeries?

Online doctor services offer:

Faster access to care
No physical waiting room
On-demand virtual visits
Flexible consultation formats (text or video)

GP surgeries provide long-term continuity of care, physical exams, and chronic disease management.

How do online doctor platforms compare to urgent care centres?

Online doctor platforms are best for non-urgent medical issues, while urgent care centres are designed for same-day, in-person treatment such as injuries, imaging, or lab tests.